• What is the brand name? 
           Ans: LuckyBet 
  • What is the Company name?  
           Ans: AlphaGram West Africa Limited 
  • What is the link to the website?  
           Ans: www.luckybet.ng   
  • Is it one website for Online users / Agents? 
          Ans: Yes. One website for Online users and Agents where you can also switch to the mobile version from the desktop site and vice versa.
  •  How do I get registered/open an account (Online user / Agent)? 
         Ans: Online user:           Simply click on https://www.luckybet.ng/register/  and fill the easy details to be part of the Lucky fam! You will be able to begin betting immediately if you have funded your account after registering.        Ans: Agent:         Simply click on https://www.luckybet.ng/become-an-agent/ to see the requirements, benefits and    fill out the form or reach out to the Customer Experience team via telephone on 01 227 2247, chat            with us live via our website live chat, email us CE@luckybet.ng or whatsApp on 0906 298 0100. 
  • What is our slogan? 
          Ans: Get Lucky…Get Rich! 
  • How do I make deposit (different ways)? 
         Ans: Go to www.luckybet.ng and login with your registered mobile number and password, then click on  “Deposit” to view the different ways to fund your Luckybet account. 
  • Minimum deposit:  
          Ans: 50.00 (One hundred naira only). 
  • Maximum deposit:  
         Ans: We don’t have a limit. 
  • Any deposit fees?  
          Ans: This is dependent of the choice of gateway, please log into your account and click on ‘deposit’ to see the different payment channels for more information on the transaction fees. 
  • I made a deposit, but it is not reflecting: 
          Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or whatsApp on 0906 298 0100 with proof of payment. 
  • What currency can be used? 
          Ans: The Nigerian naira currency can be used for now. 
  • Can I use my international card to make a deposit?   
          Ans: Currently, international cards cannot be used on the Luckybet website. Only Nigerian Debit Cards can be used.  
  • Can I make withdrawals without playing any game or have any winnings? 
          Ans:Unfortunately, no. Once you make a deposit, you need to play games and have winnings before you place a withdrawal request. For further assistance, please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or whatsApp on 0906 298 0100 
  • Is there a daily withdrawal limit? 
          Ans:No.  
  • What is the withdrawal limit (minimum and maximum)? 
          Minimum withdrawal amount: 1,000.00 (applicable to both Agents and Online users)            Maximum withdrawal amount: Unlimited, you only need to have withdrawable credit in your wallet. 
  • Are there any withdrawal charges? 
          Ans: No. 
  • What is the withdrawal timeframe? 
          Ans: Withdrawals are treated within 12 hours (except for situations where personal identification is required (winnings above 250,000.00, in which case we must request proof of identity, which includes either your International Passport, Driver’s License, Voter’s Card or National Identification Card). 
  • How do I check the status of my withdrawal request? 
          Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or whatsApp on 0906 298 0100. 
  • How do I place bets?     
          Ans: Log into your LuckyBet account with your username and password, fund your account, select your games, market options, odds, choose your stake and place the bet.  
  • Any password complexity? 
         Ans: The password must be 6 – 30 characters long. Increase the strength of your password by including a mixture of uppercase letters, numbers and special characters. Please remember that passwords are case sensitive.  
  • I cannot remember my password: 
         Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or WhatsApp on 0906 298 0100.
  •  How do I know my username / retrieve username? 
         Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or WhatsApp on 0906 298 0100. 
  • How to view bets placed? 
Ans:
  • Log into your Luckybet.ng account with your registered mobile number and password 
  • Click on “MY BETS” by the right-hand corner where you have “Betslip 
  • Filter the dates to view your bets placed 

  • How to check transaction history? 
          Log into your LuckyBet account, click on the drop down beside your username / user id and follow the drop down to where it says “Player history and click, filter the dates to reveal your transaction history. 
  • Minimum and maximum selections on a bet slip? 
Ans:
  • Minimum selection: 1 
  • Maximum selection: 40 

  • Minimum and maximum stakes in sports and virtual? 
Ans:
  • Minimum stake for sports: 50.00 
  • Maximum stake for sports: 100K 
  • Minimum stake for virtual: 50.00 
  • Maximum stake for virtual: 100K 

  • Are there any registration fees? 
          Ans: No. It is totally free to register. 
  • How to retrieve my login details? 
          Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or WhatsApp on 0906 298 0100. 
  • Can I have multiple accounts? 
          Ans: No. Multiple accounts are not allowed 
  • Can I update / edit my personal details? 
          Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or WhatsApp on 0906 298 0100. 
  • Can I cancel a bet? 
         Ans: Yes within the first 5 min after bet has been placed. 
  • How long does it take for a bet to be settled? 
          Ans: Our aim is to settle all the bets as fast as possible once the event results are known. Customers are our top priority and we do our best to process bets without any delay. However, sometimes delays can happen due to the requirement of the official validation for the event outcome. 
  • What bonuses do I get after registration? 
          Ans: We have a range of loyalty programs running at any given time. Click on https://www.luckybet.ng/promotions/ to find out more. 
  • Would there be any free equipment for agents? 
          Ans: Decoder, dishbanner, flyers, T-shirt, face cap, paint etc. would be provided for agents. 
  • Is there a welcome bonus?  
          Ans: Yes, there is 100% welcome bonus up to 10,000.00 
  • Is there a Re-bet / cash out option? 
          Ans: Yes, these are all available. 
  • Will there be different / separate wallets or one wallet for sports and virtual winnings? 
          Ans: It is one wallet for all products. 
  • Can username be changed? 
          Ans: Unfortunately, it cannot be changed. The username that you have chosen during the registration process cannot be changed as this your mobile number. 
  • What is live betting? 
           Ans: Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play. 
  • The game has ended but my ticket is yet to be settled:  
          Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or WhatsApp on 0906 298 0100. 
  • The winnings from my bet do not appear in my betting account: 
          Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or WhatsApp on 0906 298 0100. 
  • Maximum Winnings: 
          Ans: 10,000,000.00 
  • What is a Void Bet? 
          Ans: Void bet can occur in different situations, when your bet is void that means your stake on the very event will be returned, that is you won’t win any money and you won’t lose either. An event could be void due to the following reasons; 
  • The game started before the official time 
  • The game did not start within 24 hours of the official time 
  • The match was not fully played 
  • The game was cancelled or postponed  
  • Bets placed after the outcome has been determined 

  • What is Handicap Bet? 
           Ans: A Handicap betting also known as ‘spread’ betting, a handicap involves giving one team an imaginary deficit that they must overcome during a game for the purposes of a bet. The odds as a result are made more attractive as there is more to overcome.  Handicap betting 0:1- giving the away team an imaginary goal advantage.  Handicap betting 1:0- giving the home team an imaginary goal advantage. 
  • Where can I find statistics of an event? 
Ans:
  • Select your event, place your cursor on event to highlight statistics bar (you will see an ascending vertical line otherwise known as a network bar) 
  • Click on the statistics bar to see event head-to-head, table, fixtures, top scorers, squad and so on 

  • Where I can find the results of an event that has ended? 
Ans:
  • On the Homepage, click on “Livescore” by the top 
  • Proceed to “END RESULTS”  
  • Select the date and Sport of interest (just below the “END RESULTS”) 

  • Who takes customers’ winnings? 
          Ans: If the bets were placed from a shop, the winnings would be paid to the agentupto 100 000 ngn, who will in turn pay the customer for winnings larger than this the winning will be paid directly to the punterOnline users gets their winnings directly in his wallet. 
  • How does the 100% Accumulator Bonus work? 
          Ans: This multi-bet type bonus applies to a minimum of 5 selections of odds not less than 1.2 on any market types. Click on https://www.luckybet.ng/promo/250-accumulator-bonus/ to understand better. 
  • Who pays government licenses and taxes? 
          Ans: The operator is paying any statutory fees. 
  • Why should I choose Lucky Bet? 
Ans:
  • Easy to use sportsbook / virtual platform 
  • Prompt payment within 12 hours 
  • Best odds 
  • Unrivalled market options 

  • What is the minimum age for betting? 
          Ans: The minimum age for betting is 18 years. 
  • How do I cancel a withdrawal request? 
         Ans: Please reach out to the Customer Experience team via telephone on 01 227 2247, chat with us live via our website live chat, email us CE@luckybet.ng or WhatsApp on 0906 298 0100. 
  • Can I combine pre-event and live games? 
Ans:
  •  You can combine pre-match (events that have not yet started) and live (events that are in-play) bets in a single bet slip. 
  • Browse our pre-match and live offer to make your selections. These will automatically be added to your bet slip where you can choose whether to play them as a multi or system bet or to play them as single bets. 
  • Live picks are settled during the ongoing event and pre-match picks are settled after the event has finished. 

  • How do I know that I have won a placed bet? 
Ans:
  • Log into your LuckyBet account with your username and password 
  • Click on “My bets” from the LuckyBet header or via the account menu drop down in the top right-hand corner of the page 
  • You will then be able to view settled and open bets. To view all winning bets, simply select the “Won” tab. The bets are sorted by date with the most recent bets listed first. Tap on, if you wish to view additional details on your bet. 

  • I placed a bet by accident. What should I do? 
          Ans: If you realize immediately (within 5 min) you can cancel, after then you can either let the bet play out of cash out. 
  • How do I place a live bet? 
Ans:
  • To place a bet, you first need to log in and then perform the following steps: 
  • Browse the live sports betting section (access the “Live” filter via the navigation bar or via the sports homepage) 
  • Tap on the odds value of the market you wish to add to your betslip 
  • Access the betslip from the header by tapping on in the top right-hand corner or via the yellow confirmation message displayed under the selected odds 
  • Select your bet type: Single, Multi or System 
  • Enter the stake you wish to wager on your selected bets 
  • Tap the “Place bet” button (if your selections are correct) to submit your betslip 
The confirmation page will be displayed upon successful processing. 
  • What if I lose my ticket? 
           Ans: The winnings are always paid out in exchange for the original ticket of your bet. If the ticket is lost unfortunately there is no way, we can verify that you have placed the bet.