Responsible Gaming

Responsible Gaming at LuckyBet 

We believe in Responsible Gaming and take our responsibility in this matter seriously. Gaming should be an exciting pastime, and we urge our Customers to have fun, but not bet beyond their means. LuckyBet is committed to endorsing responsible wagering among its Customers as well as promoting the awareness of problem gaming and improving prevention, intervention, and treatment. 

We undertake any effort in order to ensure your pleasant online gaming experience while playing in LuckyBet, keeping full awareness of the financial harms associated with problem gaming. With regard to the purposes pointed out herewith, we do strongly suggest our Customers to try keeping clearly separate gaming from his/her daily activities; try establishing affordable deposit limits; try considering the lasting time of each gaming session before its commencing; not to understand gaming as an alternative source of income or a way to recoup debt; 

At any time the Customer may request to our Customer Experience Center temporary or permanent self-exclusion from part or all of our services as well as the closure of his/her account. We will use all our reasonable endeavors to ensure compliance with self-exclusion; however, you accept that we are not liable if you manage to by-pass our security measures in circumstances which are beyond our reasonable control. 

The Customer may as well request to our Customer Experience Center to activate deposit limits on his/her account or to modify the existing ones. LuckyBet provides its users with the facilities to set their own limit on deposits on a daily, weekly or a monthly basis. We will use all our reasonable endeavors to ensure the effective enforcement of the deposit limits; however, you accept that we are not liable if you manage to by-pass our security measures in circumstances which are beyond our reasonable control. Revocation of previously self-imposed limit shall come into effect only after seven days after the Company has received the request for Revocation. 

LuckyBet wants to provide the world's safest and most innovative gaming experience for adults. By means of a fair and responsible product line-up, every user can play within their financial means and receive the best possible service. LuckyBet commits itself to integrity, fairness and reliability. It is therefore clear that LuckyBet should do its best to avoid and reduce the problems which can arise from participation in games of chance, particularly through excessive play. At the same time, it is important to respect the rights of those who take part in games of chance to a reasonable extent as a means of entertainment. 

Responsible Gaming at LuckyBet is based on three pillars:

  1. Security of the player,
  2. Security of the game, 
  3. Protection against gaming addiction.

Together with research institutes, associations and therapy institutions, we work on measures for player protection and are working towards a responsible, secure and reliable framework for online gaming in Europe. 

Security of the player 

We take responsibility for the security of our players. Protection of players is based on international, exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing.

Marketing communication is also geared towards player protection: a fair gaming line-up only promises what it can deliver. 

Security of the game 

We take responsibility for the security of our gaming line-up in two ways: first of all, we protect our users against mistakes such as inadvertent placement of bets by means of "gameful usability". In addition, online monitoring at LuckyBet as well as the experience of our team of bookmakers ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game.

Protection against gaming addiction: research – prevention – intervention 

The majority of users of sports bets, casino and other gaming offers play in moderation as a means of entertainment. Behavior patterns which are negligible when undertaken to a reasonable extent, can escalate for some people and become a problem. In the same way, participation in bets and games of chance can also lead to problems for a small group of customers. 

Self-responsibility is the most sustainable form of prevention 

LuckyBet promotes the basic principle that the final decision and responsibility for the extent of gaming and the amount wagered should lie with the customer. Self-responsibility on the part of the customer is therefore the most sustainable form of protection. LuckyBet sees its responsibility as supporting the customer in making responsible decisions based on a clear product line-up, comprehensive information and ways of behaving. 

Protection of minors 

LuckyBet excludes minors (persons under the age of 18) from participation in its gaming line-up. Mandatory confirmation of having reached the age of majority and date of birth is therefore a requirement for registration. LuckyBet takes its responsibility for preventing minors from taking part in its gaming line-up seriously.